BPaaS, which stands for Business Process as a Service, is the automation of business processes via a cloud service delivery model. It provides enterprises with the right mix of resources – people, processes, and technology. Many cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Odoo, Jira, etc., are at the forefront of cloud services delivery that simplifies business processes. They offer pay-as-you-use services.
Why BPaaS solutions? You may ask. The answer is very simple. A business process refers to any task that benefits business operations. Simply put, BPaaS is all about the automation and consumption of services from any major cloud service provider. It eliminates bureaucratic bottlenecks and reduces time to market. The cloud services may include Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) offering. You can access any of these services via the Internet. So, the services are available globally. BPaaS uses a pricing model that is either subscription-based or consumption-based commercial terms.
Why BPaaS Solutions?
Many enterprises are adopting BPaaS strategies because of the several benefits that it offers. Apart from greatly reducing the time to market, it also reduces the total cost of ownership (TCO) and allows for a hybrid deployment. Just like Software as a Service, Business processes are designed as a packaged offering that can be used in a hybrid environment. It integrates well with your current business solutions and adds agility of some sort. In other words, BPaaS involves all the steps or activities you perform to facilitate the efficient delivery of products or services to your customers or clients. These business processes can be any service that can be automated, including ERP, payroll processing, managing e-mail, shipping a package, or managing customer credit and data.
Since the advent of cloud computing, organizations are now looking at a more service-oriented approach to services. Rather than assume you need a packaged application that includes business logic, data, and processes, it’s possible to select a process application that’s not tied into a single application. There is a practical reason to select a business process service. First, you can select a process that matches your business policy. The process can then be tested in different application scenarios. By so doing, organizations can build a consistent process that exists organization-wide.
Features and Benefits of Business Process as a Service (BPaaS)
Here are the features of BPaaS:
A BPaaS service is configurable according to process design. It rides on top of the other three foundational cloud services: SaaS, PaaS, and IaaS.
BPaaS is very scalable. You can scale up or down depending on your business needs. It integrates with other cloud services to provide elasticity and auto-scaling.
Because of the unpredictability of businesses today, a BPaaS must be able to support multiple languages and multiple deployment environments.
BPaaS is a managed service. As a result, it frees the business and the IT department from having to worry about the underlying services that support the various processes. You don’t have to manage or even know about the underlying middleware, networking, or database.
5. Application Programming Interfaces (APIs)
BPaaS provides a set of functions and procedures that allow you to create applications that can easily connect to other related services.
6. Pay-as-you-go pricing model
You only pay for the services you consume. In most cases, this type of cloud service delivery model does not involve any upfronts payment or commitment. If you access these services from the cloud, you’ll enjoy the economy of scale. Particularly from the user perspective, one moves away from capital expenditure (CAPEX) discussion to the operational expenditure (OPEX) during business case calculations. Today, there is a paradigm shift towards the utilization of cloud computing services, where you pay as you go even within the walls of the enterprise. The shift to which we are now used to in the consumer world with many services available through apps on the smartphones that we use to manage many business processes.
7. Highly Secure
It integrates with a high level of data encryption such that products are created with security as a key element of the entire business suites.
There are a lot of companies that offer BPaaS solutions today. They include:
1. Odoo – Just like SAP, Oracle ERP, etc., offers open-source and CRM as a service
2. Cognizant – Offers Business Process as a Service covering everything from letters A to Z. The complete service guide is available at www.cognizant.com
3. Skype – It provides Voice over IP (VoIP) telephone calls as a service, most of which are free. Microsoft owns this service.
4. Google LLC – It provides an Internet search capability as a service, which is free once you have an Internet connection. Google also provides an Internet e-mail service, Gmail. It has quite a few other services, including G Suite, Google Maps, news aggregation, Google Apps, etc.
5. YouTube – Provides video self-publishing as a service. Google also owns this service.
6. PayPal – It offers an Internet payment capability as a service.
7. WordPress – Hosts blogs as a service.
8. Facebook and Twitter – Both provide social networking services that have a huge reach across the world.
9. eBay – Provides an electronic auction service.
10. LinkedIn – Offers business contacts and networking as a service.
11. Yahoo – Provides an Internet search service and e-mail service.
12. Craigslist – Just like Google AdSense, it offers small ads as a service.
BPaaS providers help individuals and companies to plan their process automation with ease. They provide cloud-based business applications that can even run on smartphones. This type of cloud service delivery model boosts operations efficiency and versatility. No wonder, many businesses are adopting BPaaS solutions.